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Faces could replace passports as Aussie airports trial new technologies

Customs queues could soon be a whole lot shorter.

The days of waiting in line to get through airport customs could soon be over. Picture by Shutterstock
The days of waiting in line to get through airport customs could soon be over. Picture by Shutterstock
Sarah Falson
Updated April 1, 2025, first published November 25, 2024

Hate waiting in line to get through airport customs? Improvements in facial recognition technology could allow Australian travellers to use their face as their passport by the end of the decade.

An advanced biometrics trial at Sydney Airport's international terminal has had eligible outbound Qantas aircrew clear the border using their face only, without having to show a physical passport.

Australian Border Force (ABF) acting deputy commissioner - Strategy and Capability Group, Nicole Spencer, said "faces operated as passports" in the trial.

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"While the technology is well progressed there is still a lot of work to do in determining how to implement this business model," she said, citing privacy considerations.

The advanced biometrics trial joins other trials and improvements at Australian airports, including digital processing and more SmartGate kiosks.

The digital incoming passenger cards trial on a smartphone.
The digital incoming passenger cards trial on a smartphone.

Authorities say their vision is to work towards "contactless travel" whereby passengers can rely on digital credentials and facial recognition for quicker and easier progression through key steps at airports.

Here's what you need to know about the future of international traveller processing in Australia.

Digital incoming passenger cards

The ABF, the Department of Agriculture, Fisheries and Forestry, Qantas and Brisbane Airport have jointly launched a digital incoming passenger card trial.

Eligible passengers travelling with Qantas between Brisbane and Auckland are being invited to complete the digital form in the Qantas app prior to travelling. This replaces the yellow incoming passenger card that needs to be filled out manually.

After completing the declaration, those passengers receive a digital pass with a QR code through the Qantas app and to their nominated email, which is shown to ABF and DAFF officers for swift clearance through biosecurity and border controls.

Qantas is looking to expand the program to other Australian and international destinations in the coming months.

SmartGate kiosks

Sydney Airport is working with ABF to improve inbound border processing.

The airport will purchase additional SmartGate kiosks which the ABF will then operate, speeding up processing for travellers.

Australian Border Force SmartGates.
Australian Border Force SmartGates.

Travellers present their passport and face to a SmartGate Kiosk, then move through the airport to a SmartGate for facial recognition and identity confirmation.

Advanced screening

A major security screening upgrade at Sydney international terminal is set for completion by late 2025.

Fifteen new screening lanes featuring advanced CT scanning technology will be introduced, allowing passengers to leave liquids and aerosols in their hand luggage.

This upgrade will increase screening capacity by nearly 30 per cent, boosting passenger throughput from 4,500 to 5,850 passengers per hour, Sydney Airport said.

Sarah Falson
Words bySarah Falson
Sarah is ACM’s travel producer. She believes regional travel is just as fun (if not better) than staying in the big cities and loves any travel experience to do with nature, animals and food!.

My all-time favourite destination is ... Cornwall. From the giant seagulls to the blustery beaches, Cornish pasties and fishing villages, it stirs something romantic and seafaring in me.

Next on my bucket list is … Mongolia. I want to go somewhere really unique that feels totally foreign and challenges my way of life.

My top travel tip is … Don’t plan too much. Walk the streets and let it happen. And make sure you check out what’s within a few blocks of your hotel - sometimes the best local food is found that way.