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NSW valley becomes the world's test case for ultra-luxury wilderness lodge

Inside the deal that landed the Central West the world's only Ritz-Carlton Lodge.

The resort closed in June 2023 due to ongoing access issue as the result of a landslip in November 2022. File picture.
The resort closed in June 2023 due to ongoing access issue as the result of a landslip in November 2022. File picture.
Reidun Berntsen
January 29, 2026

The silence that has gripped the Wolgan Valley in the NSW Central West for nearly two years is about to be broken, with a "world-first" luxury partnership confirming one of the region's most important economic lifelines is finally returning.

In a massive vote of confidence for the Lithgow region, Emirates has announced its shuttered resort in the Wolgan Valley will reopen later this year as a Ritz-Carlton Lodge.

This is the first Ritz-Carlton Lodge anywhere on the planet - a coup for Western NSW that validates the region's standing as a premier wilderness destination.

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But for locals and former staff asking the obvious question - what about the road? - the answer reveals just how determined the new operators are.

The 'donkey steps' solution

The resort has been closed since June 2023, when management deemed the temporary "donkey steps" access track - with its steep 32 per cent gradient - "untenable" for running a luxury operation.

However, under the new partnership with Marriott International, that calculus has changed.

Emirates Divisional vice president for Australasia, Barry Brown, confirmed to ACM - publisher of this masthead - the resort will initially operate using the donkey steps to transport guests and staff into the valley.

President of Emirates, Sir Tim Clark and representatives from the Council and Emirates inspect the Donkey Steps. Picture supplied.
President of Emirates, Sir Tim Clark and representatives from the Council and Emirates inspect the Donkey Steps. Picture supplied.

"We haven't been running the resort since [the road] has been closed ... but we are able to bring guests into the valley once we open via the donkey steps," Mr Brown said.

While hopes remain high that remediation on the collapsed Wolgan Gap Road will occur simultaneously, the resort is no longer waiting for a perfect solution to get back to business.

The donkey steps is a temporary, steep four-wheel-drive access track constructed after the main road collapsed.

A 'triage' of industry titans

The deal brings together Emirates and hotel giant Marriott International. Marriott's Asia Pacific president, Rajiv Menon, described the partnership as one of "conviction, patience, and care".

Sporting a sling from a recent ski accident, Mr Menon joked that he and Emirates president Sir Tim Clark made a "triage" team, but emphasised that the decision to invest in Wolgan Valley was driven by a shared passion for the site's unique environment.

"What you've shared today is not just a story about investment, but one of conviction ... we are deeply honoured that Emirates has entrusted us with this incredible gem," Mr Menon said.

Marriott's Asia Pacific president, Rajiv Menon (right) and Barry Brown. Picture supplied
Marriott's Asia Pacific president, Rajiv Menon (right) and Barry Brown. Picture supplied

Jobs and suppliers to return

For the wider Lithgow community, the reopening is the green light businesses have been waiting for.

Member for Bathurst Paul Toole said the closure had severed a vital economic artery, with local laundries, food producers and tradespeople losing their biggest client overnight.

"It actually saw jobs that were lost out of the area, it saw businesses not actually continuing to trade ... but today is an exciting announcement," Mr Toole said.

The Ritz-Carlton Lodge announcement in Sydney.
The Ritz-Carlton Lodge announcement in Sydney.

"This is an opportunity to reinvigorate the resort ... and see local suppliers having the opportunity to provide goods and services."

'Respectful' corporate citizens

Lithgow mayor Cassandra Coleman praised the corporate giants for staying true to the region despite the "protracted" challenges of natural disasters.

"Emirates and The Ritz-Carlton ... have always been respectful, they have always been considerate, and have always consulted with the wider Lithgow community," Cr Coleman said.

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Wolgan Valley Association president Andrew Chalk said the investment proved that nature-based tourism was the future of the Australian economy, even in the face of fires and floods.

"It would absolutely test anyone," Mr Chalk said of the last five years. "[But] the investment they have made despite the road being closed ... illustrates the depth of commitment."

The resort is scheduled to reopen later this year.

Reidun Berntsen

Reidun is a Journalist and writer who lives in a country town 3 hours from Sydney, Australia. From a young age, Reidun has been in love with words and the infinite possibilities they bring. Stories, features and poems have been a major part of her writing career.